Welcome to KitchenLab customer service!
No matter if you need assistance before, during or after your purchase - we’re here to help. At KitchenLab, we are dedicated to giving you the best service and advising you in the jungle of kitchen equipment. When contacting us, you can feel safe that our information is gathered by years of experience in the business - both personal and professional use.
On this page, we have gathered commonly asked questions.
If you have any other questions, click on the “help” button to submit your question, and we will be back to you as soon as possible. You are also welcome to contact us via phone. Please note that we currently are available to assist you in English and Swedish.
Our phone number: +46(0)8 410 95 200
Product & assortment
Of course! Just click the “help” button on the bottom right of the page or give us a call.
Is the product in stock?
On all product pages, you’ll find what quantity we have in stock.
I would like to purchase a gift card. How do proceed?
You can easily buy your gift card here. The gift card is generated directly and is downloadable.
Purchases & payments
Yes! KitchenLab AB (corporate nr 556785-6199) is a registered trademark in Sweden and EU. We are a part of Online Brands AB which is listed on the OMX First North stock market. Our website uses SSL encryption for secure end-to-end transactions. All payments are done via Klarna Bank, who offers buyer protection.
Can I cancel or change my order?
Until the moment you’ve received a delivery confirmation per email, we can change your order. It’s possible to change to products with the same value or cancel products, but we can’t raise the order value. If you wish to add products that increase the order value, you’ll have to create a new order and contact us in order to cancel the first order.
How long is the warranty period?
The warranty period is decided by each individual supplier, but our minimum warranty period is one year for private persons. For business customers, no guarantees are included if nothing else is said about individual products.
I won’t be able to pick up my order from the postal agent. What happens now?
If you can’t pick up your order in the said time frame, it will be sent back to us. We’ll repay the order value minus the shipping fee and an administrative cost of 20 euros.
What payments do you accept?
All purchases are made via Klarna Bank which accepts different kinds of payments; card, invoice (pay later), and split payments.
My purchase could not go through
Try a different browser and reload the page using CTRL+SHIFT+R for PC or CMD+SHIFT+R for Mac. If the problem persists, please contact support.
Delivery & Shipping
On all product pages, you’ll see the estimated time to shipping. Depending on the shipping method the delivery time will differ.
Which shipping companies do you work with?
We do international shipping with UPS and Bring.
How long is the delivery time?
Delivery time is 3-7 days depending on which freight method you choose. Products in stock are usually ready for shipment within 1-2 days.
Returns & exchanges
The cost depends on the size of your order. Packages up to 20 kg cost 15 EURO to return. Please contact customer service for information regarding cost and to get a waybill.
How do I make a return?
Contact our support with:
your order reference
the items you would like to return
the reason for your return
After that, we will send you instructions on how to return your order. If you would like to use one of our shipping labels/waybills, we deduct the cost from the repayment. Otherwise, you will be given instructions on how and where to return it. Please note that our warehouse is located in Stockholm, Sweden. It’s always important to pack your return carefully since you have the responsibility of making sure the items are received without any damages.
How do I make a complaint about my product?
Send a picture, a description of the issue and a receipt/order number to our support.
For complaints and warranty cases regarding products from Anova, please contact Anova directly at email@example.com